Privacy policy

Privacy Policy

Last updated: February 7, 2026

HÔTEL D’AROMA operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience. HÔTEL D’AROMA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified.

Depending on how you interact with the Services and as permitted by applicable law, we may collect the following categories of personal information:

  • Contact details such as name, billing and shipping address, phone number, and email address

  • Financial information such as payment method, transaction details, and payment confirmation (processed securely by payment providers)

  • Account information such as username, password, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, or exchanged

  • Communications you send to us related to customer support or inquiries

  • Device information including IP address, browser type, and network identifiers

  • Usage information related to how you interact with the Services

Personal Information Sources

We may collect personal information from:

  • You directly

  • Your device automatically through cookies and similar technologies

  • Service providers acting on our behalf

  • Business partners or third parties

How We Use Your Personal Information

We may use personal information to:

  • Provide, personalize, and improve the Services

  • Process payments, fulfill orders, and manage accounts

  • Communicate with you regarding orders or support

  • Send marketing communications (where permitted)

  • Detect and prevent fraud or security incidents

  • Comply with legal obligations and enforce policies

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and service providers supporting payments, fulfillment, analytics, and infrastructure

  • To marketing and advertising partners (subject to applicable opt-out rights)

  • With your consent or at your direction

  • In connection with business transactions or legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to operate and improve the Services. Shopify may process data across jurisdictions. For more information, visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Third-Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

We implement reasonable safeguards to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to fulfill business, legal, or contractual obligations.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or know what personal information we hold

  • Request deletion or correction of your data

  • Receive a copy of your data (portability)

  • Opt out of targeted advertising or data sharing

We do not discriminate against users for exercising privacy rights.

Complaints

If you have concerns about how your personal information is handled, you may contact us using the method below. You may also have the right to lodge a complaint with a local data protection authority, depending on your jurisdiction.

International Transfers

Your information may be processed outside your country of residence. When required, we rely on recognized data transfer safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us via text message only at:

📱 (305) 918-2560

Text messages only — please do not call.