Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused and unburned

  • The candle or fragrance product must be unopened, with the original seal intact (if applicable)

  • The item must be in its original packaging, including all labels and inserts

  • The item must be in the same condition as when received

  • Proof of purchase is required

Due to the nature of scented candles and fragrance products, we are unable to accept returns for items that have been opened, burned, or used in any way.

If you are unsure whether your item qualifies for return, please contact us before initiating a return via text message only at (305) 918-2560.
Please do not call — text messages only.

How to Start a Return

To initiate a return, please send a text message only to (305) 918-2560 with your order number and reason for the return.

If your return request is approved, we will provide:

  • Return instructions

  • Shipping details

Items sent back without prior approval will not be accepted.

Important: Return shipping instructions and the return address are provided only after a return request has been approved.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, leaking, or if you received the wrong item, contact us immediately via text message only at (305) 918-2560 so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Opened, used, or burned candles

  • Personal care or beauty products

  • Custom or personalized items

  • Perishable goods (such as food, flowers, or plants)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you have questions about a specific item, please contact us via text only prior to requesting a return.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a new order separately.

Shipping Availability

At this time, we ship within the United States only. We do not ship to Europe or Latin America.

Orders placed outside of our shipping regions may be cancelled and refunded.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes up to 10 business days

Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us via text message only at (305) 918-2560.